Shipping and Exchanges


Steampunk Sweetheart makes every effort to ship all orders intact but in some larger orders items may arrive separate due to being warehoused in different places. If this is the case, we will send you a tracking number for each shipment.

If any questions come up please don’t hesitate to contact us at

We ship Worldwide. Express Shipping IS available!  Please contact us to request a quote and give us your deadline.

General Delivery Times:

Dresses-Approximately 3 weeks (calendar days) if coming from our overseas warehouse. Please ask if you need it by a deadline as we DO offer Express shipping.

Please Allow Approximately 3 weeks (20 calendar days). Most come from the warehouse overseas.

Once your tracking number shows a delivery of your order, Steampunk Sweetheart is NOT responsible for your items after that.

If you have problems after the tracking number shows it was delivered, you’ll need to contact your local Post Office for further information.

There is a 3 day processing window before shipping. If you need your item(s) for a deadline, please email us at for Express Shipping.

Please be aware that you, as the customer, are responsible for custom fees to your country, if any.


We want to instill trust with you and allow you to feel confident when placing your order. We accept returns and exchanges, no questions asked. If you don’t love your items, we will initiate a return for you to either exchange or refund them.

Our policy lasts 30 days. If 30 days have passed since the receipt of your items, unfortunately we can’t offer you a refund or exchange.

All returned items must be returned in tact with the clear plastic product bags.

Please reach out to us at for detailed return/exchange instructions. We respond to all inquiries within 24 hours, except on weekends of course:)

There is a $7.99 restocking fee for each refunded item as charged to us by our wholesalers. This fee is waived for any exchanges. Steampunk Sweetheart does not pay for return shipping.

Your Postal Service will be the most cost efficient method of return. You will need a tracking number at the time it is mailed back to us.

Several types of goods are exempt from being returned. This includes lingerie, panties, swimsuits, and costumes.

Please check the sizing charts provided to ensure correct fitting. ALL SALE ITEMS ARE FINAL.